Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations
Communication skills have been considered a strategic asset for any kind of organization. However, technical-oriented enterprises usually emphasize the virtues of a cluster of technical competences and technological resources availability. So, this paper aimed to discuss communication skills development beyond technical communication in a high technology and technical-based operation, such as ground and flight operations. To do so, this article describes some tragic-ending cases in commercial aviation in which the poor quality of interpersonal communication was identified as the one of the mos... Show more
Authors: Vieira, Ana Maria; Dos Santos, Isabel Cristina
Published: Sao Paulo, Brazil, Departamento de Ciencia e Tecnologia Aeroespacial, 2010
Resource type: Article
Access item: http://www.jatm.com.br/ojs/index.php/jatm/article/view/73
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